Refund and Returns Policy

Our refund and returns policy is strictly 14 days from date of purchase.  If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

In order to successfully return an item, the following criteria must be met:

  • The goods have been purchased from our website
  • If you have changed your mind about an item, the product must be in its original packaging and unopened.
  • If the product is damaged or defective, pictures must be taken of the affected item/s as well as the box it was delivered in. The product should be sent back at least 75% full.
  • If you have experienced a problem with a product that you purchased, please email director@gaiaorganics.co.za with a full explanation as to why the product is not suitable and provide pictures and a description of what you are experiencing.

Disclaimer: Gaia Research cc t/a Gaia Organics will not be held liable if the person using a product (s) does so irresponsibly and does not adhere to the dosage and/or label instructions for use on any of their products.  It will be at the Company’s discretion whether to offer a return, exchange, monetary refund or exhange coupon.

Exchanges and/or refunds will only occur when the customer has returned the product (s) purchased and upon inspection of the products being 75% full, the Company will issue an exchange or refund.

A quote will be sent for the courier to collect the affected items. If the products are undamaged, the courier amount will be subtracted from the original order value when the refund is allocated.