Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

In order to successfully return an item, the following criteria must be met:

  • The goods have been purchased from our website
  • If you have changed your mind about an item, the product must be in its original packaging and unopened.
  • If the product is damaged or defective, pictures must be taken of the affected item/s as well as the box it was delivered in. The product should be sent back at least 75% full.

Contact us at director@gaiaorganics.co.za to initiate the returns process.

You can choose to have your products replaced, refunded, or exchanged for a coupon that will be valid for 12 months. The original order amount will be refunded if a discount or coupon was used.

A quote will be sent for the courier to collect the affected items. If the products are undamaged, the courier amount will be subtracted from the original order value when the refund is allocated.